Shipping Policy

Fish Feen  is the operator of (https://www.fishfeen.com.au). By placing an order through this Website you will be agreeing to the terms below. These are provided to ensure both parties are aware of and agree upon this arrangement to mutually protect and set expectations on our service.

Shipping Costs

Shipping costs are calculated during checkout based on weight, dimensions and destination of the items in the order. Payment for shipping will be collected with the purchase.

This price will be the final price for shipping cost to the customer.

All purchases to the amout of $50.00 AUD or greater will be posted via express post free of charge.

All cutomer orders will be posted with Australia Post service. We are unable to offer any other courier service.

 

 Delivery Terms

Transit Time Domestically

Domestic shipments are in transit for 2 - 7 days. (remote locations for example Western Australia, Northern Territory, Far North Queensland etc can take up to 2 weeks)

Express Post 1 - 2 days but depending on location and restrictions delays may occur.

 

Internationally

Fish Feen does not send internaionally. 

 

Same Day Delivery

Orders placed before 02 PM - AEST (UTC+10) will be dispatched the same day, otherwise, within the next business day.

Fish Feen operates on Monday - Friday during standard business hours, except on national holidays at which time the premises will be closed. In these instances, we take steps to ensure shipment delays will be kept to a minimum.

Change Of Delivery Address

For change of delivery address requests, we are able to change the address at any time before the order has been dispatched.

P.O. Box Shipping

Fish Feen will ship to P.O. box addresses using postal services only. We are unable to offer couriers services to these locations.

 

Items Out Of Stock

If an item is out of stock, we will cancel and refund the out-of-stock items and dispatch the rest of the order.


Delivery Time Exceeded

If delivery time has exceeded the forecasted time, please contact us so that we can conduct an investigation


Tracking Notifications

Upon dispatch, customers will receive a tracking number from which they will be able to follow the progress of their shipment based on the latest updates made available by the shipping provider. If you do not receive a tracking number please contact us at admin@fishfeen.com.au


Parcels Damaged In Transit

If you find a parcel is damaged in-transit, if possible, please reject the parcel from the courier and get in touch with our customer service. If the parcel has been delivered without you being present, please contact Australia Post customer service or email us at admin@fishfeen.com.au

 

Sales Tax

Sales tax has already been applied to the price of the goods as displayed on the website


 

Cancellations

If you change your mind before you have received your order, we are able to accept cancellations at any time before the order has been dispatched. If an order has already been dispatched, please refer to our refund policy.


 


Process for parcel damaged in-transit

We will process a refund or replacement as soon as the courier has completed their investigation into the claim.


Process for parcel lost in-transit

We will process a refund or replacement as soon as the courier has conducted an investigation and deemed the parcel lost.

 

Customer service

For all customer service enquiries, please email us at admin@fishfeen.com.au